Who we are
Our website address is: https://modernvintagecare.com.
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At Modern Vintage Home Care, we understand that protecting your personal information is an important part of earning your trust. As a family-owned home care provider, we are committed to respecting the privacy, dignity, and confidentiality of our clients, their families, caregivers, and website visitors.
This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, inquire about our services, or interact with our digital platforms.
We may collect the following types of information:
1. Information We Collect
Personal information: Your name, telephone number, email address, mailing address, and other information you voluntarily provide through our website, contact forms, or communications.
Care-related information: When you inquire about our services, we may collect information regarding care needs, health conditions, family contacts, scheduling preferences, and other details necessary to evaluate and coordinate appropriate home care services.
Website usage information: We may automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and interactions with our website.
Employment information: When you apply for a position, we may collect employment history, qualifications, contact information, and other information necessary to evaluate your application.
2. How We Use Your Information
Modern Vintage Home Care may use the information we collect to:
- Respond to inquiries and provide information about our services.
- Develop personalized care plans and coordinate home care services.
- Communicate with clients, family members, caregivers, and authorized representatives.
- Schedule appointments, consultations, and care visits.
- Provide automated wellness calls, medication reminders, and other services you request.
- Process employment applications and support recruitment.
- Improve our website, services, and customer experience.
- Send service updates and promotional communications where permitted by law.
- Fulfill legal, regulatory, and contractual obligations.
We limit the collection and use of personal information to purposes reasonably necessary for our operations and the services we provide.
3. Protection of Personal and Health Information
We recognize the sensitive nature of personal and health-related information entrusted to us.
We maintain reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Access to confidential client information is restricted to authorized personnel and service providers who require it to perform their responsibilities.
We comply with applicable federal and Texas privacy requirements, including HIPAA where applicable.
4. Sharing and Disclosure of Information
Modern Vintage Home Care does not sell or rent personal information.
We may disclose personal information when reasonably necessary to provide our services, operate our business, comply with legal requirements, or protect the rights and safety of our clients and others.
Personal information, other than SMS opt-in data and consent information, may be shared, as appropriate, with:
- Caregivers and authorized employees responsible for providing or coordinating services.
- Authorized family members, legal representatives, and designated emergency contacts.
- Healthcare professionals, referral partners, or other organizations when necessary to provide or coordinate services and as permitted or required by applicable law.
- Service providers that support our business operations, including scheduling, billing, technology, website hosting, communications, and care management systems.
- Government agencies, regulatory authorities, courts, or law enforcement when disclosure is required or permitted by law.
Service providers that receive personal information on our behalf are expected to use the information only for authorized business purposes and protect it in accordance with applicable contractual and legal requirements.
SMS Opt-In Data and Consent Information
Notwithstanding any other provision of this Privacy Policy, SMS opt-in data and consent information will not be shared with, sold to, rented to, or otherwise disclosed to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent information will not be shared with third parties or affiliates for their own purposes, even with consumer consent.
SMS opt-in data may be processed by service providers acting solely on behalf of Modern Vintage Home Care when technically necessary to deliver SMS communications. Such service providers are not authorized to use SMS opt-in data or consent information for their own marketing or promotional purposes.
Additional information regarding SMS communications and opt-out rights is provided in Section 8.and legal requirements.
5. Automated Wellness Calls and Medication Reminders
Modern Vintage Home Care offers technology-supported services, including automated wellness calls and medication reminders.
Participation in these services may involve collecting and processing contact information, scheduling preferences, medication reminder instructions, and responses to automated communications.
We use this information to deliver the requested services, communicate relevant updates, and support care coordination.
Information collected through these programs is handled in accordance with this Privacy Policy and applicable privacy laws.
6. Family Portal and Digital Services
Our family portal and other digital platforms may allow authorized users to access care-related information, communicate with our team, and review service updates.
Users are responsible for maintaining the confidentiality of their login credentials and notifying us promptly if they suspect unauthorized access to their accounts.
We use appropriate security measures designed to protect information maintained within these platforms.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the user experience.
Depending on the technologies enabled, cookies may help us remember preferences, analyze website traffic, and measure the effectiveness of our communications.
Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the user experience.
You can manage or disable cookies through your browser settings. Certain website features may not function properly when cookies are disabled.
Where required by applicable law, we will provide additional notice or obtain consent before using particular tracking technologies.
8. Communications, Marketing and SMS Privacy
When you provide your contact information, Modern Vintage Home Care may use it to respond to inquiries, provide requested services, send service-related communications, or send marketing communications when permitted by applicable law.
SMS/Text Messaging
If you opt in to receive text messages from Modern Vintage Home Care, we may send you SMS or text messages related to your inquiry, requested services, appointments, care coordination, service updates, or other communications associated with the SMS program for which you enrolled.
Message frequency may vary. Message and data rates may apply. Consent to receive SMS/text messages is not a condition of purchasing or receiving services from Modern Vintage Home Care.
No Sharing of SMS Opt-In Data
SMS opt-in data and consent information will not be shared with, sold to, rented to, or otherwise disclosed to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent information will not be shared with third parties or affiliates for their own purposes, even with consumer consent.
SMS opt-in data may be processed only by service providers acting on behalf of Modern Vintage Home Care when technically necessary to deliver SMS communications. These service providers are not permitted to use SMS opt-in data or consent information for their own marketing or promotional purposes.
Opting Out of SMS Communications
You may opt out of receiving text messages from Modern Vintage Home Care at any time by replying STOP to any SMS message you receive from us. After opting out, you may receive a final confirmation message acknowledging your request.
For assistance with SMS communications, reply HELP or contact Modern Vintage Home Care directly.
You may opt out of promotional emails by following the unsubscribe instructions contained in those communications.
